Returns & Refunds

Our policy

Because press-on nails are a cosmetic, single-use-adjacent product, we can't accept returns or exchanges on opened sets once they've shipped. This is standard for hygiene reasons across the press-on nail industry.

If something's wrong

We'll make it right if your order arrives:

• Damaged in shipping
• The wrong design or size
• Missing pieces from your set

Email olivekoethe@icloud.comwithin 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or refund.

Sizing issues

If your set doesn't fit and you submitted clear hand photos with a quarter for scale at checkout, let us know — we'll work with you on a resized replacement. If photos weren't submitted or weren't clear enough to size from, we can't guarantee a fit and can't offer a refund for sizing alone.

Order cancellations

Since most orders begin production quickly, we can only cancel or change an order if you reach out within a few hours of placing it. Email us right away and we'll do our best to catch it in time.

Contact

Questions about an order? Reach out atolivekoethe@icloud.com.